Advance Purchase Rates and Packages
Advance Purchase Bookings are our way of rewarding customers for booking early. They allow customers to purchase a rate at a discount by booking in advance.
Payment for Advance Purchase Rates and Packages are taken at the time of booking, however often the conditions of Advance Purchase Rates and Packages allow for refunds for changes and cancellations, however at other times they do not. Please check the conditions of the offer at the time of booking.
Non-Refundable Rates and Packages
Non-refundable rates and packages require upfront payment of the entire booking amount and it is processed immediately at the time of booking to confirm your booking.
Amendments cannot be made to Non-Refundable Rates and Packages. If you need to amend a Non-Refundable Rate or Package, you will forfeit all amounts which have been paid to the hotel in relation to such a booking and will also be charged at the applicable rate for the cost of your new booking.
Best Flexible Rates and Packages
Best Flexible Rates and Packages are offers that allow you to make as many cancellations or changes as you would like, subject to availability, up to 24 hours prior to your scheduled time of arrival.
Best Flexible Rates and Packages are payable upon check-in at the hotel. Other expenses incurred during the stay can be settled at check out.
They can be made online or with the hotel direct by calling the number on the website.
Best Flexible Rates are able to be amended to a future date or cancelled up to 24 hours prior to your scheduled check-in time.
If you request to cancel your booking within 24 hours of your scheduled check-in time, the equivalent of 1 night’s accommodation will be charged to the credit card provided at the time of booking.